| Ordering |
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How do I order? |
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Simply browse through our vast selection of quality dresses until you find that perfect dress of yours. Choose color, size, and quantity (if available) and simply click on 'add-to-cart'. You can always remove any items in your cart if you change your mind. After you have completed adding all the items in your cart, simply click on check-out to purchase your merchandise(s).
Please have your payment method information handy as you will be asked for it during the check out. |
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What payment methods can I use? |
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We accept all major credit cards: Visa, Mastercard, American Express, and Discover. We also accept Paypal(TM) for the payment method.
For international orders, we currently accept PAYPAL only at this time.
Please click here for detailed info |
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When is my credit card billed? |
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We bill your credit card after we make sure the merchandise you have ordered is in stock and be ready to ship out to your door.
If a merchandise is back-ordered or unavailable, you will be notified via e-mail of the status. |
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What do I do if my item arrives damaged? |
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Please contact us within 48 hours of delivery of your merchandise. You will be given RMA number and procedures on how to return an item.
For detailed information, please follow this link. Returns and Refunds
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Is my personal information kept private? |
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| Shipping |
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Where's my order? |
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Once we ship out your order, we will send out a letter with a tracking number included. Please use the tracking number provided to track your order accordingly. |
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Do you ship to my country? |
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Please visit this link for more info: SHIPPING (Link)
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How much does shipping cost? |
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Your shipping cost will vary by followings: your shipping method chosen at the time of check out, total weight of your order, and the location where your order will be delivered to.
Please click here for more info: SHIPPING. |
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How long does it take to receive my order? |
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Generally, we will ship out your order within 24-48 hours after the final confirmation. From that point, delivery time will vary by the method you have chosen at the check-out. Please keep in mind that delivery time may vary depending on the whether condition, or by the region. You will be given tracking number as soon as we ship out our order for you to track your order at ease.
For more info, please click here. |
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Do I have to pay for Taxes and Customs duties for international orders? |
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For domestic orders in continental U.S, you are only required to pay tax if you reside within the state of California.
For international orders, taxes and custom duties vary by countries and cannot be determined by us. Please check with your country's custom duty and tax office for detailed information as we will not be liable for any charges that might occur by your country's tax and custom duties.
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| Products |
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How do I know which size to purchase? |
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How do I know which size to purchase? We have prepared size guide for every dress' detailed page. Please use the guide accordingly to measure your child.
For more info, please click here. |
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Is your merchandise manufactured in the USA? |
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Almost all of our merchandises are manufactured right here in the United States. We will specify whether it has been manufactured in the US or imported in every item's detailed page.
Please note that our imported merchandise are inspected thoroughly for the quality control as we only sell the finest merchandise here at PinkMarie.com |
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| Website |
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Why should I register? |
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By registering with PinkMarie.com, you will be able to enjoy..
• Full access of pinkmarie.com including your personalized account and wishlist.
• Quick and easy ordering with simple order tracking.
• Access to the latest items at the earliest.
• Special deals and offers that are only available to our registered members.
Register Now |
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I forgot my password, what is it? |
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If you have forgotten your password at the login page, simply click on 'forgot password' link and follow the simple instructions given. You will be notified via e-mail of your new temporary password. Please change your password accordingly once you are able to log-in. |
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Is there a risk to storing my information online with you? |
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Can I see a record of my transactions with Pinkmarie.com? |
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Absolutely. First you will be sent confirmation letter whenever a new transaction occurs between you and PinkMarie.com. Not only that, you will be able to see all of your transactions, including shipping, tracking, orders, and more, for you to consider whenever there are needs for you to look at it. |
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| Returns |
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How do I return an Item? |
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To return an item, you must have the return merchandise number issued by us before you ship your item back to us.
For detailed information on how to return/exchange merchandise, please click here. |
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Can I exchange an item? |
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Yes, you may exchange an item purchased on pinkmarie.com.
For detailed information on how to exchange an item, please click here. |
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How long does it take to process my return? |
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Once you have requested to return merchandise(s), it will take 24 hours for us to generate RMA number and give you a proper instructions on how you may return the item to us. Once you have received your requested RMA number for returns, you should mail the returned merchandise immediately to the address given.
For detailed RMA instructions and information, please click here. |
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Is there a restocking fee on returned merchandise? |
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Yes and No. We do charge restocking fee on merchandise(s) if merchandise(s) was not a defect, but rather a customer wanted to return the merchandise(s) for other various reasons.
However, for exchange on defect merchandise(s), we do not charge restocking fee.
For detailed information, please visit our 'return' section by clicking here. |
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